RAVE Clothing offers free shipping for orders over €50 (worldwide).
For orders under €50 the shipping costs are €4.99.
Orders with multiple products may Partial shipments arrive.

If the item is re-shipped due to incorrect information provided by the customer, we reserve the right to claim the flat rate shipping fee retrospectively. The flat rate is €4.99.

Our delivery time is 1-3 working days. We deliver your order in Germany via DHL package. International orders are shipped with DHL, DPD, GLS or UPS depending on the delivery country.

During certain promotional periods such as Black Friday, longer delivery times may occur due to the increased order volume.

Please give us some time to prepare your order for shipping. You will usually receive your orders within 3 working days, but for some orders it may take a little longer.

Yes, that works! Our shipping partner DHL will send you an email to announce the package. You can use this to specify your desired delivery location, such as a parcel shop, or change the delivery day.

If the parcel delivery person doesn't find you, you can use the shipment tracking to see whether your parcel was delivered to a neighbor or to a branch, for example. In some cases a new delivery attempt is made.

Please use the shipment tracking to check whether the package was delivered to a neighbor. If it is not with a neighbor and the shipping status has not changed for 5 days, please contact us here.

We will send you an email as soon as your order has left our depot and been dispatched. In the shipping confirmation you will find a link to track the shipment. You can also log in to My Account, select “My Orders” in the options and click on “Track Shipment”.

We ship from our warehouse to over 95 countries worldwide. Including the entire EU, Switzerland, North America, Australia and certain areas in South America, Asia and Africa.

If your shipping country cannot be selected during checkout, please contact us and we will arrange shipping for you manually.

1. Wait another day or two:
Shipments may arrive late for unforeseeable reasons. We understand that late shipments are frustrating, but please remember that our delivery time is only an estimate, not a guarantee.

2. Contact our customer support:
Notify us of late orders and we will check the current delivery times in your region. We may ask you to wait a few more days for an order. Contact us using our contact form on our help page.

Your order has shipped, but it may take up to 48 hours for tracking information to appear in the carrier's tracking system.

Note that when tracking international shipments, it may take a few days for updates to appear, but this does not necessarily mean that the shipment has been lost.

There are cases where delivery has been made, but the package was left in an unexpected place. Please contact the carrier and request further details. For example: “Placed under the table in the garden.”

If the carrier marked the shipment as delivered but you did not receive the order, RAVE Clothing will not cover the cost of reshipping or refunding .

You missed the delivery? Then it could be:

• that your package will be delivered tomorrow. Most shipping companies start a new delivery attempt the following day. You can use your tracking number to find out online when the next delivery attempt will take place. Or contact the shipping company directly to schedule a new delivery date.
• that your package has been dropped off at a pickup location near you. In this case you will find a notification card from the parcel carrier in your mailbox. When picking up, remember to bring both the notification card and your ID card. You have 7 days to collect the package. It will then be sent back to RAVE Clothing.

If the item is re-shipped due to incorrect information provided by the customer, we reserve the right to subsequently claim the shipping fee. The flat rate is €4.99.